720-629-3512

Important Information / Disclaimer & Policies

Cancellation Policy

** Shared or Private service cancellations require a minimum of 12 hours advanced notice prior to scheduled pick-up time for 100% refund; less than 12 hours the full fare will be charged.

To cancel (update or change) reservations made by phone:

Must be called in to our office within the required advanced notice. Otherwise, the full fare will be charged.

To cancel reservations made online:

Within the required advance notice, you may cancel online by clicking here. Please call us for any change/update requests within the required timeframe.

** Charter/Private and Hourly Rentals cancellations require a minimum of 48 hours advanced notice PRIOR to scheduled pick-up time for 100% refund; less than 48 hours the full fare will be charged.

To cancel reservations made by phone:

Must be called in to our office during normal business hours, within the required advanced notice, to be cancelled. Otherwise, the full fare will be charged.

Please note: ALL no-shows, non-cancellations and cancellations not following these procedures will be charged full fare. Cancellations, update and/or change request must be phoned in to the office and any cancellation made by e-mail will not be accepted unless we send back a confirmation. Please contact us at (720) 629-3512 if you require further assistance.

* Important: You must receive a confirmation number from us that confirms you made the reservation (online or by phone). If you did not receive one ... you did not make a reservation. Please call our office to book and confirm your reservation at (720) 629-3512

** The information that you provide Denver Airport Car  & Limousine Service is strictly confidential and will not be shared with any third party.

CAR SEATS / BOOSTER SEATS - Unfortunately we can no longer provide child safety seats. Passengers must provide and install the proper safety equipment for their child.

LUGGAGE  -  A Luggage tag must be affixed to each piece of luggage clearly indicating the name and address of the owner.  As an added precaution, the owner’s name and complete permanent address should be contained INSIDE each piece of baggage.  Each passenger is limited to TWO pieces of luggage and ONE carry on.  Excess luggage fee can be applied (I.e. foot locker, boxed bicycle, computer box or large container).

ANIMALS  - All Animals must be caged

HOLIDAYS - There will be on the following days: Christmas.

TIPS: 20% Gratuity may be automatically added to your service bill.

SCHEDULES - Every effort will be made to operate according to published schedules.  Circumstances sometimes develop beyond our control such as weather or traffic delays and accordingly Denver Airport Car  & Limousine Service we cannot hold itself responsible for errors and timetables, inconvenience or damage resulting from delayed shuttles.

LOST ITEMS – We are not liable for lost items left behind in any vehicle by a passenger, but we do have a Lost and Found inquiry procedure. If you suspect you have left an item in a Astor affiliated vehicle, please call us at (720) 629-3512 and speak with a dispatcher. If the driver finds your item and can bring your item to you, there will be a minimum surcharge of $25 to be given to the driver at the time of delivery. If the driver is not able to immediately redeliver your lost item to you, you will be transferred to our Customer Service. Please provide your name, contact number, reservation telephone number, and date of trip along with a brief description of the item. Please note that it may take 2-3 business days for the Lost and Found Department to retrieve your item (if it is found). Once and if your item has been received from the driver, Lost and Found will contact you and provide you with options of how you can pick-up or receive your item. Please note: Our Lost and Found Department is open Monday - Friday between the 9am and 5pm. It is closed on weekends. Denver Airport Car  & Limousine Service is not liable for lost items left behind in any vehicle by a passenger, but we will do whatever we can to help you find it.

- Schedule and Prices Subject to Change.

- For a healthier environment, No Smoking while traveling with us please.

Note: Review our airport shuttle companies providing reliable transportation to and from the airport. Making a reservations is quick, safe and GUARANTEED!

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