720-629-3512

Frequently Asked Questions and Answers

WHAT TYPE OF VEHICLE DO WE USE?

We are proud to announce that we feature a wide range of vehicles, designed to fit anybody's travel and budget needs. Please go to the fleet or rates sections for more information.

WHAT DO WE OFFER?

We offer outstanding and professional chauffeured service to any destination. We specialized in airports, theaters, sporting events , corporate and personal parties , proms , weddings , out of town trips and much more.

WHEN DOES MY CREDIT CARD GET CHARGED?

Your credit card does not get charged until the day of the service when processed by our accounting department. The card must be given to the driver at the time of service, and he will provide you with a copy of the receipt.

WHAT IS OUR PRIVACY POLICY?

No information about you is collected when you visit our website. If you want to make a reservation pay with credit card set up an account or just create a profile, we will need some information ( name, address , telephone number , credit card information , etc. ) All information you provide will be held in strict confidence , and will not be available to anybody else .

ARE WE LICENSED?

All of our vehicles are licensed and insured according to the Denver motor vehicle commissions (finger print and criminal record) tests before they are licensed, and the dispatch office has a license from the commission as well.

HOW MANY PEOPLE AND HOW MUCH LUGGAGE CAN FIT INTO A SEDAN?

Our sedans accommodate up to 4 passengers and up to 3 pieces of luggage (depending on size).

HOW MUCH SHOULD I TIP?

20% automatic gratuities will be included in your bill.

CAN I PAY FOR SOMEONE ELSE USING MY CREDIT CARD?

Yes! We offer a program for this type of third-party payment. Just go to our home page or call us and make your reservation.

HOW DO I GET A RECEIPT IF I FORGOT TO GET ONE?

If you don't have a receipt and need one for billing purposes, please call our reservation line and ask to be transferred to 'Customer Service Voice Mail'. Please provide the following: Name, Date, Pick Up Location and Destination along with the total trip amount you paid to the driver. Customer Service can either fax your receipt or mail it to your address.

WHAT IF I LOST SOMETHING IN A CARMEL CAR? DO YOU HAVE A 'LOST AND FOUND'?

We are not liable for lost items left behind in any vehicle by a passenger, but we do have a Lost and Found inquiry procedure. If you suspect you have left an item in a Denver Car & Limousine affiliated vehicle, please call us at (720) 629-3512 and speak with a dispatcher. If the driver finds your item and can bring your item to you, there will be a minimum surcharge of $25 to be given to the driver at the time of delivery. If the driver is not able to immediately redeliver your lost item to you, you will be transferred to our Customer Service. Please provide your name, contact number, reservation telephone number, and date of trip along with a brief description of the item. Please note that it may take 2-3 business days for the Lost and Found Department to retrieve your item (if it is found). Once and if your item has been received from the driver, Lost and Found will contact you and provide you with options of how you can pick-up or receive your item. Please note: Our Lost and Found Department is open Monday - Friday between the 9am and 5pm. It is closed on weekends. Denver Airport Car & Limousine Service is not liable for lost items left behind in any vehicle by a passenger, but we will do whatever we can to help you find it.

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